Shipping policy

SHIPPING POLICY Last Updated: August 19, 2026

Thank you for shopping with Lion Mountain Designs. Because every product we create is custom-made and personalized to order, please review our shipping policy carefully before placing your order.

1. Processing & Production Time

All orders require a production period before they are shipped. This is separate from shipping transit time.

  • Standard Production Time: 5–10 business days after design proof approval
  • Rush Orders: Available upon request. Contact us before ordering to confirm availability and rush fees.
  • Production does not begin until your design proof has been approved in writing.
  • Business days are Monday–Friday, excluding federal holidays.

2. Shipping Methods & Carriers

We ship via UPS, FedEx, and USPS depending on order size, weight, and destination. Carrier selection is at the discretion of Lion Mountain Designs unless a specific carrier is requested and agreed upon at the time of order.

Estimated transit times after shipment:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days
  • Overnight Shipping: 1 business day (available upon request)

Shipping costs are calculated at checkout based on order weight, dimensions, and destination.

3. Shipping Destinations

We currently ship to:

  • All 50 U.S. states
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands — extended transit times apply)
  • International shipping: Available on select items. Contact us before ordering for a custom shipping quote. International customers are responsible for all customs duties, import taxes, and fees imposed by their country.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order directly on the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your confirmation.

5. Packaging

All Lion Mountain Designs products are carefully packaged to prevent damage during transit. Acrylic signs and custom pieces are wrapped in protective materials and shipped in reinforced boxes. We take great care in packaging, but we cannot control how packages are handled by carriers once they leave our facility.

6. Damaged or Lost Shipments

Damaged Items: If your order arrives damaged, you must:

  • Contact us at [your email] within 48 hours of delivery
  • Provide clear photos of the damaged item AND the packaging
  • Keep all original packaging materials — carriers may require them for damage claims

We will file a claim with the carrier on your behalf and work to provide a replacement. Cash refunds are not issued for carrier-damaged items.

Lost Packages: If your tracking shows delivered but you have not received your package:

  • Check with neighbors and all household members
  • Check around your property and any secure locations
  • Contact the carrier directly with your tracking number

If the package is confirmed lost by the carrier, contact us and we will assist in filing a claim. Lion Mountain Designs is not responsible for packages confirmed as delivered by the carrier to the correct address.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. Lion Mountain Designs is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping.

8. Shipping Delays

Lion Mountain Designs is not responsible for shipping delays caused by:

  • Carrier delays or service disruptions
  • Weather events or natural disasters
  • Customs processing (international orders)
  • Peak holiday shipping periods
  • Incorrect address provided by the customer

Estimated delivery dates are not guaranteed and are provided as estimates only.

9. Local Pickup

Local pickup may be available by appointment. Contact us at lionmountaindesigns@gmail.com to arrange pickup at our location in Poinciana, Florida.

10. Holiday Shipping

During peak holiday seasons (November–December), production and shipping times may be extended. We recommend placing orders at least 3–4 weeks in advance of any event or holiday deadline to ensure timely delivery. We are not responsible for delays during peak periods.

11. Contact Us

For shipping questions or concerns, please contact: 

Lion Mountain Designs 

Mailing Address: 336 Shad way, Poinciana, FL 34759

Email: lionmountaindesigns@gmail.com

Phone number: 443-583-4438 

Website: lionmountaindesigns.com